Shipping policy

At EWAN INGLEWOOD, we are committed to delivering fresh New Zealand seafood to customers around the world with reliable, fast, and transparent shipping services. Below is our detailed shipping policy for all international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We strictly follow fresh-product packaging procedures to ensure your seafood items remain fresh and well-preserved before shipment, minimizing your waiting time and guaranteeing timely delivery.
2. International Shipping & Delivery Time
We provide worldwide international shipping services. Standard international delivery generally takes 7–14 business days, depending on the destination country, local logistics efficiency and customs clearance progress.
For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your order weight, package size and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. There are no hidden fees or additional charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or local inspection fees, which are determined and charged by your local customs authority. These fees are the recipient’s responsibility.
We recommend all customers check their local import regulations and relevant tax policies before placing an order to avoid unexpected charges or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt specialized shockproof, sealed and fresh-keeping packaging materials for all products, effectively protecting items from extrusion, leakage and damage during long-distance transportation while retaining seafood freshness.
For high-value orders, we support optional shipping insurance at checkout, providing full protection for your purchase and bringing you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products upon receiving your order. If you find package damage, leakage, severe deformation or abnormal products, please take clear photos, refuse to sign for the package, and contact our customer service immediately.
If you find any product quality defects after signing for the order, please submit a feedback request with valid evidence to our support team within 48 hours of delivery. We will verify the problem as soon as possible and provide reasonable solutions including return, exchange or compensation services.
7. Customer Service Assistance
If you have any questions about order processing, shipping progress, customs clearance, freight charges or after-sales problems, our professional customer support team is always ready to help you. We will respond to your inquiries promptly and solve your problems efficiently.
EWAN INGLEWOOD keeps optimizing our global logistics system to provide safer, faster and more stable shipping services for every customer. Thank you for your trust and support!